Shipping policy

Shipping Policy – Stellar Designs

Last Updated: 04/11/2026

Order Processing

All orders are processed within our current production timelines.

  • Custom items require production time before shipping
  • Non-custom items typically ship faster if in stock

Processing times are separate from shipping times.

Orders are not shipped on weekends or holidays.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on carrier rates.

Delivery timelines provided at checkout are estimates only and are not guaranteed.

Stellar Designs is not responsible for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Incorrect addresses
  • Other factors outside our control

Order Tracking

Once your order ships, you will receive a tracking number via email.

It is the customer’s responsibility to monitor tracking and ensure delivery can be completed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost or delayed shipments
  • Additional shipping charges may apply to reship the order

Lost or Stolen Packages

Once an order has been marked as delivered by the carrier, Stellar Designs is not responsible for lost or stolen packages.

If your package is marked delivered but cannot be located:

  • Contact the shipping carrier directly
  • Check with neighbors or your local delivery office

Damaged Shipments

If your order arrives damaged:

  • Contact us within 10 calendar days of delivery
  • Provide photos of the item and packaging

We will review and determine the appropriate resolution in accordance with our Return & Refund Policy.

Shipping Costs

Shipping costs are calculated at checkout and are non-refundable.

If a package is returned due to:

  • Incorrect address
  • Failure to accept delivery

The customer is responsible for any additional shipping fees.

Refused Shipments

If a shipment is refused:

  • Original shipping costs will not be refunded
  • Return shipping costs may be deducted from any eligible refund

Final Note

Once your order leaves our hands, it’s in the carrier’s control.

We’ll help where we can, but we don’t control the trucks.