Refund policy

Return & Refund Policy – Stellar Designs

This policy applies to all orders placed with Stellar Designs.

Reporting an Issue

Any issue with an order must be reported within 10 calendar days of confirmed delivery.

Contact: stellardesignsnc@gmail.com

Include:

  • Order number
  • Description of the issue
  • Clear photos of the item and packaging

Failure to report within this window constitutes acceptance of the order as delivered and in satisfactory condition.

Custom Orders – Final Sale

All custom items are final sale.

  • No refunds
  • No exchanges
  • No cancellations once production has started

By placing a custom order, you acknowledge that all details submitted are accurate and approved.

Non-Custom Items

Returns are accepted for non-custom items only if:

  • Return is requested within 10 calendar days of delivery
  • Item is unused and in original condition
  • Return is approved in writing prior to shipment

Customer is responsible for all return shipping costs unless the return is due to our error.

Original shipping costs are non-refundable.

Unauthorized returns will not be accepted or refunded.

Damaged, Defective, or Incorrect Orders

If an item arrives damaged, defective, or incorrect due to our error:

  • Must be reported within 10 calendar days of delivery
  • Must include supporting photo evidence

If approved, Stellar Designs will determine the appropriate resolution, which may include:

  • Replacement
  • Store credit
  • Refund

In these cases, we will cover applicable shipping costs.

Non-Returnable Situations

We are not responsible for and will not issue refunds or replacements for:

  • Customer-provided errors (including spelling, design choices, or selections)
  • Minor variations in color, finish, or material
  • Normal wear and use
  • Delays caused by shipping carriers

Order Changes & Cancellations

Orders cannot be modified or canceled once production has begun.

Requests made prior to production are not guaranteed and are handled at our discretion.

Chargebacks & Disputes

By placing an order, you agree to this policy.

Customers agree to contact Stellar Designs to attempt resolution prior to initiating a chargeback or payment dispute.

In the event of a dispute, all documentation including order details, approvals, timestamps, and communication records will be submitted to the issuing bank.

Policy Acceptance

By completing a purchase, you acknowledge and agree to all terms outlined in this policy